We can online check-in comfortably for flights, so why isn't it the norm for hotels? 🤔
Look, it's not just us who think that:
Our take: Guests are really not keen on in-person check-ins, especially after they've already done the digital legwork by sharing their deets online. Maybe it's time to nudge your PMS provider for an online check-in upgrade.
A smoother start could totally turn those guests' frowns upside down.