‍You might chuckle at the thought of instructions for a light switch, but consider this: what's routine for us can be a puzzle for someone from another country or culture.Take light switches—simple, right?

Not always for everyone! We can see from the picture above that someone couldn't quite grasp the concept of a pilot light to show the outdoor light was or that flicking the switch down causes the outdoor light to turn off.

That’s why I’m all for hotels that take that extra step to label what might be confusing. It’s a small act that speaks volumes about a hotel's commitment to guest care.

Like when I was at CitizenM New York last week, searching for the restrooms near the elevators...

A cleverly placed sign not only guided me but also brought a smile to my face. It’s the little things that truly enhance our experience and show that a hotel really thinks about the comfort of their guests from all corners of the world.