During my visit to the Muji Hotel in Tokyo, I noticed something genius about the way the building was laid out.… ready for this one?
The reception desk wasn’t on the ground floor.
“Why’s this a genius idea?”, you may ask. Well, the ground floor is prime real estate in a premium city, so why not use it for something else?
While you may not have a retail brand like Muji, you can partner with local bakeries or specialty coffee shops to enhance the guest experience.
With online bookings being the norm, the need for “walk-ins” has diminished.
Zoku Hotel is another great example, placing their reception on the 6th floor, freeing up space for other uses.
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Let’s be honest, most hotel key cards are pretty dull. Plain white plastic that guests barely notice – yawn! But what if these little cards could be more than just a key?
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Unless you live in Amsterdam, you’ve probably never heard of Hotel Casa. So, what's special about it? Well, they’re pioneers of hybrid hospitality and they’re copied a lot — take other successful Amsterdam hotel concepts like Zoku, Social Hub, and CitizenM, for example.
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High cleaning standards, a fantastic bed and good customer service. It really doesn’t take much to please me as a hotel guest.
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